Privacy Policy

1. Information we collect

We collect the following types of information:

Information you provide directly:

• Name, email address, phone number, and country when you submit our inquiry form or contact us
• Project details, budget range, and timeline you share with us
• Payment information when you purchase services or templates (processed by our payment providers, not stored by us)
• Any communications you send us via email, WhatsApp, or other channels

Information we collect automatically:

• Standard log data (IP address, browser type, device type, pages visited, referring URL, and timestamps) when you visit the Site
• Cookies and similar technologies for analytics and site functionality (see Section 5)

Information from third parties:

• Authentication data if you sign in via third-party services
• Project-related data shared by our clients during engagements (treated as confidential under our Terms)

2. How we use your information

We use your information to:

• Respond to your inquiries and communications
• Provide, deliver, and improve our services
• Process payments and send invoices
• Send project updates, milestone notifications, and important account information
• Send occasional marketing emails about our services, new templates, and resources (you can unsubscribe anytime)
• Comply with legal obligations
• Protect our legal rights and prevent misuse

3. Sharing of information

We share information only in the following limited situations:

• Service providers: With trusted third-party vendors who help us operate (payment processors like Razorpay and Stripe, hosting providers, email providers, analytics tools). These providers are bound by confidentiality and data protection obligations.
• Legal compliance: When required by law, court order, or government request, or to protect our legal rights.
• Business transfers: If MavlenLabs is acquired, merged, or transfers operations, your information may be transferred as part of that transaction with prior notice to you.
• With your consent: For any other purpose, only with your explicit consent.

4. Data storage and security

We store your data on secure servers operated by reputable providers. We use industry-standard security practices including encryption in transit (HTTPS), restricted access controls, and secure authentication.

While we take reasonable precautions, no method of transmission or storage on the internet is 100% secure. You acknowledge that you provide information at your own risk.

Data retention:

We retain client and project data for as long as required to provide services and fulfill legal, accounting, and tax obligations (typically 7 years under Indian law). Inquiry data from non-clients is retained for up to 24 months.

5. Cookies and analytics

The Site uses cookies and similar technologies to:

• Remember your preferences
• Understand how visitors use the Site (via analytics tools such as Google Analytics or similar)
• Improve our content and user experience

You can disable cookies in your browser settings. Some parts of the Site may not function correctly without cookies.

6. Your rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data, subject to legal retention requirements
• Withdrawal of consent: Withdraw consent for marketing communications at any time
• Portability: Request a transferable copy of your data

To exercise any of these rights, contact us at hello@mavlenlabs.com. We will respond within 30 days.

7. International users

If you are accessing the Site or our services from outside India, your information will be transferred to, stored in, and processed in India. By using our services, you consent to this transfer.

For users in the European Union, United Kingdom, or other jurisdictions with data protection laws (such as GDPR), we process your data based on legitimate interests, contractual necessity, or your explicit consent, as applicable.

8. Children's privacy

Our services are intended for users aged 18 and above. We do not knowingly collect personal data from children under 18. If you believe we have collected such data, please contact us immediately and we will delete it.

9. Third-party links

The Site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies separately.

10. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent change. Significant changes will be communicated via email or a notice on the Site. Continued use of the Site after changes constitutes acceptance of the revised policy.

11. Governing law

This Privacy Policy is governed by the laws of India. Any disputes will be resolved in the courts of New Delhi, India.

12. Contact

For questions about this Privacy Policy, your data, or to exercise your rights: